Purchasing Prints

Purchasing prints online has the potential to be a hit & miss affair...with quality and delivery being a customer's primary concerns.

I want you to be confident that these are also my concerns and I have researched many options in order to be able to provide you with a 100% money back guarantee.

I have worked my way through several different paper manufacturers to find a museum archive quality paper that not only has the look and feel of a top quality watercolour paper but gives a colour rendition which has the same palette as the original it is representing! It's superior finish also gives it a colour 'fastness' that means it will last for approximately 100 years. (All works are printed to the largest size possible whilst maintaining ratio and a border for mounting purposes. NB: The 'Titles' are not printed as part of the image.)

As a result of this I am able to offer you a 100% money back guarantee should you be unhappy with your print in any way. (Though I am confident that you will be every bit as happy with it as I am!)

Of course this guarantee also covers the unlikely event of your purchase turning up damaged. Should this ever happen then please inform me on the day it arrives and send me a quick phone image of the packaging and the print. I will then ask you to return it to me and either despatch you a replacement or offer you a full refund.

Distance Selling
The 'Consumer Protection Regulations 2000' (Distance Selling) give a purchasing customer a 7 day period, from point of placement, in which they are entitled to change their mind about an order. Should a customer wish to change their mind they will need to notify me in writing using the Contact page. I will then acknowledge their notification at which time they should return the print to me in it's original packaging. Return costs will be borne by the customer and on it's return to me in it's original condition I will issue a refund.

Delivery
In most circumstances I will despatch your order within 2 working days.
This will generally result in a UK delivery within 7-10 days from the point of your order.
Orders from outside the UK will be sent by secure method and will take approximately 2 weeks.
In many instances, your delivery will be quicker than these quoted times but please allow this number of days before reporting a lost delivery.
If, for any reason, the despatch of your order is delayed from the quoted 2 working days I will be in touch to notify you of this at the earliest opportunity.

All prints are hand signed with 'Limited Edition' runs also being numbered.
They are rolled and securely packed in sturdy cardboard tubes for safe delivery to your stated address.